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Leadership Profile Summary

Career Portfolio

Welcome to Ray Otero's professional site, where you can explore his distinguished 27-year career the expertise he has developed. With a solid track record in leadership roles spanning technical, sales, and customer success, Ray has excelled across various industries. He has extensive experience working with system integrators and consulting firms, as well as with major players like Microsoft and AWS. Additionally Ray has collaborated with government agencies and contractors, further enhancing his comprehensive knowledge. Connect with a recognized expert in Customer Success, Cloud Journey, public speaking, and technology strategy. As a proud US Air Force veteran and a committed member of the Veterans of Foreign Wars (VFW), Ray embodies dedication and service.

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Blog Feed

Podcasts & Customer Success Leadership Content

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Caffeine & Concepts - Redefining Customer Success
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Customer Labs Apr 2025 - Enhancing success through personalized engagement
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Experience

Education

Customer Success & Cloud Journey Leader

Global Ambassador for Customer Success Collective

Raymond Otero has excelled in various roles such as Customer Success & Cloud Journey Leader, Global Ambassador for Customer Success Collective, public speaker, tech strategist, and US Air Force Veteran.

Public Speaking

Tech Strategist

Raymond has experience in public speaking and strategic technology advisory positions, including roles with The PMM Alliance and Customer Success Collective.

US Air Force Veteran

Raymond Otero has served as a proud veteran of the US Air Force.

I gained valuable expertise through my involvement in Operation Enduring Freedom and Southern Watch from 2001 to 2001, earning the National Defense Service Ribbon, the Air Force Achievement Medal, and recognition as an Outstanding Unit for three consecutive years.

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Skills

Customer Experience & Success

Cloud Journey Leadership

Public Speaking & Tech Talks

Tech Strategy, Innovation, Sales, & Enablement Leadership

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