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Source article: How to build a win-back campaign that actually works 🧭 Key Takeaways: 1. Win-back campaigns are about trust, not...

Original Post: Turning customer complaints into product gold dust Article Summary: Executive Summary "The article "Turn Customer...

Original Publication Co-Created: Your State of Customer Success Leadership 2024 State of CS Leadership 2024 Customer Success Leadership...

Original Post: https://www.linkedin.com/pulse/trust-factor-empowering-teams-through-effective-raymond-otero-msc-it-hud2e The Trust...

By: Ray Otero Original Post: Ones to Watch in Customer Success (2025) Blog Summary: Ones to Watch in Customer Success The article from...

By: Ray Otero Original Post: (87) How Quiet Quitting and Organizational Paralysis Are Reshaping Tech Companies | LinkedIn Summary The...

By: Ray Otero Original Post: How to plan awesome strategies using customer experience research Blog Summary: Customer Experience Research...

By: Ray Otero Original Post: Essential customer advocacy metrics your team must track Summary of Customer Advocacy Metrics The article on...

Original post is here: How to break through the C-suite barrier and get buy-in By: Ray Otero In today’s competitive business landscape,...

Raymond Otero's career journey is a testament to his dedication and passion for customer success and cloud technology. With a background...

In the ever-evolving landscape of customer success and tech strategy, it is crucial to find individuals with the right blend of expertise...

Raymond Otero's journey is a remarkable blend of military service, leadership roles, and a passion for technology and customer success....